Template:IdentifyR20Product

If you are using BetteR20, you're using Roll20, VTTes/R20es, Tampermonkey and BetteR20, and sometimes things will occur that create problems in your gaming experience that you'll want to troubleshoot and report to the devs to get fixed.

Part of using 5eTools and by extension BetteR20; is the understanding that you're not going to be reporting on public posts, that you're having an issue, or to other discord servers.

BASIC TESTING PROCESS

1️⃣ Check to see if you are using a supported browser

MINIMUM REQUIRED BROWSERS:
Chrome : 84+
Firefox : 80+

LATEST VERSION BROWSERS:
Chrome : 85.0.4183.121
Firefox : 81.0.1

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KNOWN PROBLEMS WITH BROWSER VERSIONS:

Chrome:

Brave; Avast; Edge are all offshoots of the base build for Chromium - they may work, but ... if you have issues, you will need to check against a current release of the main browser. If the issue does not persist on the current release of official Chrome... then you have found why they are not officially supported.

Firefox:

WaterFox is not supported. It runs on a dated branch of Firefox build

ESR release is also, NOT supported, it runs on version 60, which is lower than the minimum required version for Firefox. Consider switching to the default branch of Firefox.

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if you are not, update your browser and then close and restart.

2️⃣ Then confirm you are using the current supported product version

5eTools v1.119.0
Plutoniumv1.19.0 | Rivet v0.1.3
BetteR20 v1.19.4 | R20ES v1.15.36
5eCrawler v1.7.1
Homebrew v1.1.0

if you are not, update your browser and then close and restart it.

3️⃣ Refresh the page by doing a ctrl + F5. Yes. It's simple, easy and resolves most of the issues.

4️⃣ Use both Chrome and Firefox (and their private/incognito modes) to see if the problem is unique to a single browser's settings.

5️⃣ If the problem exists between browsers, then it's likely, not just a local issue. Make sure you don't keep entering into the same game. Make sure your efforts to see what is happening include attempting to generate the error other games (even if you have to create a game to test.)

6️⃣ If the issue appears in only one browser, or even only on one computer (if you have more than one computer to test upon). You'll want to do the following.

👉 AGRESSIVELY Empty Cache:

WARNING: THIS WILL DELETE YOUR PASSWORD AND USERNAME FROM THE BROWSER,

BUT NOT THE ROLL20 SITE, IF YOU'VE LET THE BROWSER REMEMBER YOUR USERNAME/PASSWORD.

For Chrome

In Chrome (desktop)

On your computer, open Chrome.

At the top right, click More.

Click More tools Clear browsing data.

At the top, choose a time range. (To delete everything, select All time.)

Next to "Cookies and other site data" and "Cached images and files," check the boxes.

Click Clear data.

In the Chrome app (mobile - not supported)

On your Android phone or tablet, open the Chrome app .

At the top right, tap More .

Tap History Clear browsing data.

At the top, choose a time range. To delete everything, select All time.

Next to "Cookies and site data" and "Cached images and files," check the boxes.

Tap Clear data.

WARNING: Deleting cookies & cache will remove site specific data (homebrew; settings etc)

How to Clear LocalStorage in Google's Chrome Browswer

1️⃣ Open the Chrome browser and navigate to SiteData

chrome://settings/siteData

2️⃣ Search for 5e.tools (or noads.5e.tools)

3️⃣ Select the site, and then click the delete icon to empty Local Storage for the site.

ALTERNATIVELY

1️⃣ Open the Chrome browser and navigate to the 5eTools website

2️⃣ Press the

3️⃣ Select the Application item on the console's top menu

4️⃣ Select the Local Storage ; the 5eTools domain item under its left menu.

5️⃣ Select the Local Storage entries with your mouse and delete them, select and press DELETE key.

For Firefox

In Firefox (desktop)

Click the Site Info Site Info button at the left of the address bar while on the site.

Click Clear Cookies and Site Data.

Select the site information (such as 5eTools.com or 5e.Tools)

Then click Remove

WARNING: Deleting cookies & cache will remove site specific data (homebrew; settings etc)

Delete site storage for individual website

• Click the menu button and select Options
• In the Cookies and Site Data section, click Manage Data…. You'll see a list of sites and how much information each site is storing on your computer.
• Click the site you want to remove and click Remove Selected (or click Remove All to remove all stored cookies and site data).
• Click Save Changes to finish.

(For more information about clearing cookies for individual (or all) websites, see Clear cookies and site data in Firefox.)

In Chrome (desktop)

On your computer, open Chrome.

At the top right, click More.

Click More tools Clear browsing data.

At the top, choose a time range. (To delete everything, select All time.)

Next to "Cookies and other site data" and "Cached images and files," check the boxes.

Click Clear data.

In the Chrome app (mobile - not supported)

On your Android phone or tablet, open the Chrome app .

At the top right, tap More .

Tap History Clear browsing data.

At the top, choose a time range. To delete everything, select All time.

Next to "Cookies and site data" and "Cached images and files," check the boxes.

Tap Clear data.

WARNING: Deleting cookies & cache will remove site specific data (homebrew; settings etc)

How to Clear LocalStorage in Google's Chrome Browswer

1️⃣ Open the Chrome browser and navigate to SiteData

chrome://settings/siteData

2️⃣ Search for 5e.tools (or noads.5e.tools)

3️⃣ Select the site, and then click the delete icon to empty Local Storage for the site.

ALTERNATIVELY

1️⃣ Open the Chrome browser and navigate to the 5eTools website

2️⃣ Press the

3️⃣ Select the Application item on the console's top menu

4️⃣ Select the Local Storage ; the 5eTools domain item under its left menu.

5️⃣ Select the Local Storage entries with your mouse and delete them, select and press DELETE key.

In Chrome

Go to Settings

In Advanced

Site Settings

View permissions and data stored across sites

Locate Roll20

Click Clear Data

Uninstall script/extension

caching issues chrome go to settings find a site settings option go to Storage go to 5etools.com delete everything

firefox in the clear private data menu for deleting offline website data

Isolate Cause

Then confirm you are using the current supported product version